Refund policy
Coffee is meant to be enjoyed. If a drink isn't right, tell us at the window or come back to the truck and we'll fix it — no receipt needed. This page is the wider policy for online orders, bookings and merchandise.
1.In-person orders
Wrong drink, cold when it shouldn't be, or just not what you were hoping for? Bring it back and we'll remake it or refund the sale. Sales are refunded to the same card, or in cash if that's how you paid.
2.Online / mobile orders
If your order was made incorrectly and you can't come back, email us the order number and a note about what went wrong. We'll refund the item, or the whole order if that's the fair call, within a few business days back to your card. Refunds don't include the tip you added — the barista made the drink either way — but if you'd like it back for a specific reason, just ask.
3.Missed pickup
Drinks not collected inside a reasonable window get given away or discarded (see our terms). Refunds for missed pickup are at our discretion; message us before the pickup time and we'll almost always sort it.
4.Merchandise
Unworn, unwashed items can be returned inside 14 days for a full refund. Wearable items that have been used aren't returnable for hygiene reasons — but if a shirt has a manufacturing fault, we'll replace it or refund it whenever you notice.
5.Events and catering
Deposit and cancellation terms are on your event quote. Deposits are refundable inside the window listed there; outside it, they cover the time we've already committed. If we cancel — weather, mechanical failure, our fault — you get the deposit back or the next available date.
6.How to reach us
Email hello@marigoldcoffeeco.com with your order number (or the date of your visit) and what happened. We answer within two business days.